Offshore Call Center Services
Morocco · Tunisia · Switzerland
French-speaking BPO solutions at unbeatable prices. Save up to 70% with our multilingual teams in Morocco, Tunisia & Switzerland. Tunisia: at competitive rates — your hidden gem for outsourcing.
Why Outsource Your Call Center?
Leverage our offshore expertise to cut costs, boost quality, and scale faster than ever.
Up to 70% Cost Savings
Drastically reduce operational costs compared to in-house US or EU call centers, without compromising on quality or customer satisfaction.
Multilingual: FR, EN, AR
Native French, fluent English, and Arabic-speaking agents. Perfect for serving France, Switzerland, Belgium, Canada, and all francophone markets.
GMT+1 Timezone
Ideal overlap with European business hours. Our Morocco and Tunisia offices operate in the GMT+1 timezone, ensuring real-time collaboration.
GDPR Compliant
All operations strictly adhere to GDPR regulations. Encrypted communications, data processing agreements, and regular compliance audits.
24/7 Availability
Round-the-clock coverage with shift rotations across our three locations. Your customers always reach a live, trained agent.
Dedicated Teams
Get your own dedicated team trained exclusively on your products and brand. No shared agents, no diluted attention.
Tunisia: Your Hidden Gem for Outsourcing
Our Tunis center at El Ghazala Technopole — North Africa's premier IT hub — gives you access to 30,000+ IT graduates per year from 10 universities. Native French-Arabic bilingualism, ISO-certified infrastructure, and the lowest rates in our network: at competitive rates. Tunisia offers a unique combination of high education levels, strong cultural proximity to France, and world-class telecom infrastructure.
Call Center Services
Comprehensive BPO solutions tailored to your business needs.
Telemarketing & Appointment Setting
Outbound campaigns, cold calling, B2B/B2C appointment booking, and sales pipeline development.
Customer Service & Support
Inbound call handling, order management, complaint resolution, and after-sales support.
Virtual Receptionist
Professional answering service, call routing, message taking, and appointment scheduling.
Lead Qualification & Generation
Prospect research, lead scoring, qualification calls, and CRM data enrichment.
Customer Satisfaction Surveys
NPS surveys, CSAT calls, market research, feedback collection, and data analysis.
Technical Support L1 & L2
First and second-level tech support, troubleshooting, ticket management, and escalation handling.
Live Chat & Email Support
Omnichannel support via live chat, email, and ticketing systems. Fast response times guaranteed.
Social Media Management
Community management, social media moderation, DM responses, and reputation monitoring.
Getting Started is Simple
Free Consultation
Tell us about your needs, volume, languages, and goals. We analyze your requirements and propose a tailored solution.
Team Setup
We recruit, train, and onboard your dedicated agents on your products, tools, and brand guidelines.
Go Live
Your call center goes operational within 5-10 business days. We handle all technical setup and integrations.
Optimize & Scale
Continuous monitoring, weekly reports, and KPI tracking. Scale up or down as your business evolves.
Industries We Serve
Pricing Tailored to Your Needs
Every project is different. Our pricing adapts to your needs. Get a free personalized quote within 24 hours.
Countries We Serve
Our multilingual teams support businesses across the French-speaking world and beyond.
Frequently Asked Questions
What languages do your call center agents speak?
Our agents are fluent in French, English, and Arabic. Many are bilingual or trilingual, ensuring seamless communication with your customers across all French-speaking and English-speaking markets.
Where are your call centers located?
We operate call centers in Morocco (Casablanca), Tunisia (Tunis - El Ghazala Technopole), and Switzerland. Tunisia is our newest and most cost-effective location, with 30,000+ IT graduates per year, native French-Arabic bilingualism, and ISO-certified infrastructure.
How much can I save by outsourcing to your call center?
Our clients typically save 50-70% compared to in-house US or European call center costs. Our Tunisia Express plan starts at just custom quote from Tunis, and Starter plan at custom quote from Morocco, while maintaining high quality standards and customer satisfaction rates.
Do you offer 24/7 call center support?
Yes, we offer 24/7 call center coverage. Our teams across Morocco, Tunisia, and Switzerland can provide round-the-clock support with shift rotations to ensure continuous availability for your customers.
What is the minimum contract duration?
We offer flexible contracts starting from 1 month. There is no long-term commitment required, though we recommend a 3-month minimum for optimal results and team training.
How do you ensure quality control?
We implement rigorous QA processes including call recording, regular audits, KPI tracking, customer satisfaction surveys, and dedicated quality managers. You receive detailed weekly performance reports with actionable insights.
Is your call center GDPR compliant?
Absolutely. All our operations comply with GDPR, with data processing agreements in place, encrypted communications, and strict data handling protocols across all locations. We conduct regular compliance audits.
Can I scale my team up or down?
Yes, scalability is one of our key advantages. We can scale your team from 1 to 100+ agents based on your needs, with typical ramp-up time of 1-2 weeks for new agents. Scale down with just 2 weeks notice.
What industries do you serve?
We serve a wide range of industries including e-commerce, SaaS, telecommunications, healthcare, insurance, real estate, travel, financial services, and more. Our agents are trained specifically for your industry and products.
How quickly can you set up my call center?
We can have your dedicated team operational within 5-10 business days. This includes agent recruitment, training on your products/services, systems setup, quality assurance testing, and a soft launch period.
Request a Free Quote
Tell us about your call center needs and we will get back to you within 24 hours.
In-House vs AT Digital
See how outsourcing with us compares to building an in-house team.
Client Results
French E-commerce Company
"Tourak Digital reduced our customer service costs by 65% while improving our CSAT score from 78% to 92%. The Tunis team handles 500+ tickets/day."
— Pierre D., Commercial Director
Swiss SaaS Startup
"The Tunisia team is exceptional. Perfectly bilingual, reactive, and professional. El Ghazala infrastructure is remarkable. We scaled from 5 to 25 agents in 3 weeks."
— Marie L., Head of Support
Belgian Tech Company
"The Casablanca center manages our 24/7 customer service. Our clients see no difference from an in-house team. Unbeatable value."
— Jean-Marc B., CEO
Ready to Outsource Your Call Center?
Start saving up to 70% today. Get your dedicated multilingual team in as little as 5 days.